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Support for Managed Services

Enterprise Support Services

SADA Systems is committed to ensuring that your cloud environment is always running smoothly. Our premium, award winning Enterprise Support Services (ESS) department provides the support you need to achieve optimal security and reliability. SADA’s expert team of support engineers will provide the tools and resources to proactively monitor your system around the clock to find and resolve vulnerabilities or issues. Enterprise Support Services provides the following:

  • Cloud Managed Services
  • Staff Augmentation
  • Procurement
  • Service Desk Support / End User Computing

ESS Service Desk is your first point of contact for all requests and issues. If anything is beyond their control, they have the ability to accelerate the solution by handling the escalation workflow from start to finish.

There are three ways to contact SADA Systems Enterprise Support Services:

Access our Client Portal

Logging into your client portal is the easiest way to open or manage tickets. Use the portal to open a new ticket or instantly check the status of an existing ticket. You can also update existing tickets or get real-time performance updates by running on-demand reports.

Login to the Client Portal

Contact by Email

Complete the form on the right or send a direct email to servicedesk@sadasystems.com to immediately contact the support team.

Contact by Phone

If you are unable to send a request by email or wish to speak to someone from enterprise support, you may call (818) 766 2400 x1. If you are experiencing an emergency, you may contact our tech support manager directly.

Please Note: Each request is identified by a unique ticket number, which you will receive by email as soon as we have acknowledged and logged your request. If you are contacting us regarding an existing ticket, please have this number on hand for easy reference when contacting Enterprise Support Services.

REQUEST MORE INFO

Complete the form to speak to one of our experts.

Additional SADA Services

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CloudServ for
G Suite

As a Google Cloud Premier Partner, SADA’s CloudServ for G Suite is designed to meet your organization’s individual needs, with comprehensive support for the complete G  Suite of products to help you take full advantage of the cloud.

Technician in server room with laptop providing managed services

Infrastructure Services

SADA’s IT infrastructure consulting sets your organization on the path to success. We have the industry expertise to provide you with the most reliable solutions tailored to your organization. creating a reliable, easily manageable IT structure, assist with handling hardware, offering IT assessments to better manage your infrastructures, and training in new technologies.

Atmosphere Digital: Evolving Retail

The digital marketplace and workplace are here to stay. Join Google for an inside look at how four global brands evolved their physical and online environments to improve collaboration, streamline operations, and simplify process and spend.

An Introduction to ML for Healthcare Organizations on Google Cloud

A healthcare organization’s business goals decide which ML techniques and algorithms should be used for a given problem. With Google Cloud’s ML Engine and a plethora of open source libraries, your path to actionable ML insights may be shorter than you think.