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Provide Exceptional Customer Service

Microsoft Dynamics CRM Online for Retail

In our technology-driven world, your business needs to reach customers whether they’re at home, in the office or on-the-go. Microsoft Dynamics CRM for Retail enables retailers of all sizes to adapt with ease and flexibility. This seamless solution allows your business to stay connected to your customer’s shopping experience through a modern and mobile solution.

Seamlessly Usher Your Business Into the Marketplace

Excellent customer connection is crucial to any business regardless of its size and location. Dynamics CRM Online for Retail gives your business the opportunity grow your business, keep customers returning, and provide exceptional customer service. Engage more effectively by utilizing built in communication and social media features to stay connected.

Rise above the status quo and exceed customer expectation with Microsoft Dynamics CRM Online for Retail.

  • Enhanced customer engagement capabilities that deliver full visibility across your business. This comprehensive package includes: sales, marketing, store operations, channel management, order management, BI, and financial procurement analysis.
  • Comprehensive end-to-end solution or individual business functions to complement existing technologies. This solution easily adapts to your business and customer needs.
  • Personalized, multi-channel campaigns and comprehensive pipeline building that will engage customers and bring your marketing vision to life.
  • The ability to measure and demonstrate the impact of your marketing efforts. Gain better insight of content and spend management, execution planning, campaign nurturing and automation, as well as media buying and planning.
  • Operational excellence and insight by connecting with your warehousing, stores, online business, POS, and head office in real-time. Dynamics CRM Online for Retail gives your team the ability to work together to efficiently grow your business in person or on-the-go.
  • Strengthen relationships with marketing and sales departments by connecting marketing calendars and sales insights on campaign effectiveness. Departments can work together to more effectively target your prospective and existing customers.
  • A new, dynamic approach to implement promotions, discounts, and more via social networks. This omni-channel solution facilitates quality customer experience and ensures messages that resonate with clients and business that stays in-step with the latest trends that impact your brand.
  • Insight and customer data that engage your returning and prospective customers. Dynamics CRM Online for Retail gives your business the tools it needs to be the leader in today’s competitive marketplace online and in-store.

Your End-To-End Solution Partner

The key to any successful business is effective business strategy, a well-organized, motivated team, and quality customer service. SADA understands CRM and will partner with you to develop the most efficient approach to maintaining and creating loyal and lasting relationships with customers. Our consultative process mentors your team to efficiently engage existing and prospective customers. With more than 180 retail clients, SADA Systems is one of only 26 National Solutions Providers for Microsoft, working directly with retailers worldwide. SADA Systems provides solution selection guidance, migration, configuration, insight, and support for your retail enterprise.  Partner with SADA Systems to generate velocity for your business returns and customer relationships.

Download Forrester Total Economic Impact Report for Dynamics CRM Online

Sales and Marketing

Strengthen your marketing and sales synergies by providing sales teams with visibility into the marketing calendar and insights into campaigns and targeting.

Service

Successfully deliver a unique customer experience with a 360-degree view of each customer.

Social

Deliver a seamless, omni-channel approach by leveraging social channels to implement promotions, discounts, and more.

Lead Management

Manage customer interactions with effective channel management, and engage customers with personalized, multichannel campaigns.

Power BI

Power BI enables businesses to gain deeper business insights from on-premise and cloud data in powerful new ways within Excel and Office 365.

Office 365

Enhance your business capabilities with Microsoft Office 365. SADA Systems is an award-winning Microsoft National Solutions Provider (NSP) with Gold Competencies.

Enterprise Mobility Suite

Empower enterprise mobility, flexibility and security with Microsoft’s comprehensive and cost effective cloud solution.

Sharepoint Online

Share ideas. Build Custom sites. Stay organized, discover insights and create multiple collaborative solutions with SharePoint Online.

Explore SharePoint Online and Power BI with the Experts – On Demand

Microsoft experts discuss how you can visualize your data, share powerful insights and collaborate in new ways with a cloud-based business intelligence solution. Explore the full range of capabilities that SharePoint Online and Power BI for Office 365 offer your organization.

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