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Technical Account Management for the Google Cloud Platform

SADA’s Technical Account Management (TAM) team delivers individualized, proactive support for your business as you move your operations into GCP. You get consulting, training and monitoring of key success metrics—including spending—on an ongoing basis from our world-class experts.

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Take Your Business to New Heights with Proactive, Personalized Support

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    Responsive Support from the SADA Helpdesk


    • Free 24/7 helpdesk and Google Cloud support
    • Handle all helpdesk interactions
    • Conduit to Google & SADA engineering escalations, partner managers, and CEs
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    Proactive Support with Expert Consulting & Training


    • Detailed discovery of GCP and auxiliary environments
    • Weekly, monthly, or quarterly standups
    • Whiteboarding sessions

The Benefits of TAM

  • A Trusted Advisor for Your Entire Organization

    Learn best practices directly from one of our dedicated TAMs to align business drivers with technology.

  • Measure & Optimize

    TAMs will help identify and monitor key success metrics to ensure ROI.

  • Holistic Approach

    TAMs identifies opportunities for training, new services projects, committed spend discounts, and non-GCP consulting such as CI/CD and app transformation.

  • Billing Optimization

    Regular review of GCP spend, dynamic alerting, and advice around utilization.

  • Subject Matter Expert (SME) Services

    Access to SMEs ensures a wealth of knowledge around all things GCP and associated technology.

  • Product Roadmaps & Early Access Program (EAP)

    Regular walkthroughs of new GCP products and access to information on upcoming EAPs.

TAM Deliverables and Process

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  • Technical Landscape

    Detailed technical diagrams and documentation outlining the existing and future-state environments, both on and off GCP.

  • Annual Goals & Tracking

    Written annual goals, quarterly progress tracking, and annual reviews. If you have a spend commitment with Google, this includes a Ramp Plan, tracking towards that goal.

  • Quarterly Business Review

    Quarterly sessions to review and update existing documentation as well as create collateral based on new or updated business and technical drivers.

  • Support Oversight

    Responsible for ensuring responsive and meaningful support interactions and escalating as-needed to Google and SADA engineering resources.

Transformation Success with the Right Partner

With over 20 years of proven expertise in technical consultation and related services, SADA has become the go-to partner for successful business transformation and IT modernization. As a Google Cloud Premier Partner with multiple specializations, SADA has served over 3000 clients and migrated over 25 million users to the cloud.

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    Assessment


    Comprehensive assessment to strategize on solutions tailor-made for your unique business needs

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    Consultation


    Expert business and technology consultation to streamline your operations, evaluate your workflows, and develop roadmaps and plans for success

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    Migration & Implementation


    Expert project management for smooth migration and transition to cloud solutions

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    Change Management


    Accelerate user adoption and ROI with customized training and organizational change management services

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    Support


    Award-winning managed services with customer support 24/7/365 from US-based Google-certified technicians

Insights & Updates

Our team comes out with weekly content on topics that cover the entire Google ecosystem. From collaboration best practices to new innovations in the cloud, our team keeps you up to date on the industry’s trending topics, keeping you ahead of the curve.