If you are an employer or are in HR, you may begin to feel overwhelmed with the intricacies of open enrollment. Your employees most likely feel it too. As an HR professional, there are a few tech tools you can work into your process to reduce bewilderment and simplify the enrollment procedure for your employees.
Guardian’s Annual Workplace Benefits Study found that six out of ten employers feel “overwhelmed with the increased complexity of managing their benefits programs.” Again, employers are not alone. The International Foundation of Employee Benefit Plans reported that more than half of employees do not understand their benefits package. It is no surprise that when the employer is in the dark, so is the employee.
Visibility is key as open enrollment approaches us. As we know, good benefits are fundamental when attracting and retaining employees. The pressure for HR to communicate company benefits in a fun and inviting way is challenging, and this task is seldom accompanied by resources. Typical open enrollment is usually accompanied by a long in-person presentation with an abundant amount of handouts that employees do not understand how to digest. Answering questions during an in-person presentation may be an option for some employees, but others may have personal questions they are not comfortable asking in front of a larger audience. So what can you do as an HR professional to ensure you are effectively communicating? Utilize Workplace!
Scheduling time to meet with individual employees can be time consuming. Workplace Chat is a great way to answer one off questions, especially if you have remote employees. Chat is a familiar and comfortable environment to host conversations, especially amongst millenials who make up a growing percentage of the workforce. Workplace by Facebook even offers the ability to build custom bot integrations for HR use. For example, an HR bot could allow employees to ask it a question, and the bot can push out updates to employees in an instant. The bot alleviates HR from having to answer FAQ, while employees get instant information.
It’s time to let the paper go
Different employees absorb information differently. Millenials are used to consuming information on a digital screen, whereas others may need a video. If we have learned one thing from YouTube, it’s that consuming information is moving from text to video based content. The workforce should follow this trend to keep their employees engaged. A PowerPoint with a million bullet points that ends with a handout is boring and most of the time employees will tune out.
You can keep the content engaging by Live Streaming on Workplace to allow users to post questions in the comments section of the video. Not only will you have a repository of questions, but those who cannot attend the session are able to watch the stream later on. You can even track who has viewed the stream.
You may be hesitant at first of using a platform created by the world’s largest social network, but news flash – most of the world outside of work uses social to communicate. Social platforms are now a natural way to reach out and collaborate with others. Workplace by Facebook is a familiar platform that is private to an organization and does not interact with consumer Facebook in any way. Successful Workplace by Facebook customers have set up HR Groups where employees can find links to all benefits and to ask questions. There are times when other employees answer the questions before you get to it, again saving you precious time to focus on top matters at hand.
Workplace by Facebook can provide HR a boost in communication efficiency with employees, simplifying and improving the enrollment process. A Group with links to the needed information reduces possible errors and gives remote employees to feel included throughout the process as well. Integrating a Workplace ChatBot decreases the time you spend answering questions and provides employees real-time information and updates.
Take advantage of Workplace easing the open enrollment process and alleviating the stress off of HR today!
Sr. Enterprise Consultant