With the cloud revolution in full swing, Software as a Service (SaaS) has gained a lot of attention. SaaS is a core component of cloud services which are currently experiencing phenomenal growth, estimated to be more than 20% higher this year compared with last year. Software as a service refers to software which is owned, managed and delivered by a provider from a remote location. Customers pay for the service based on their usage — usually in the form of a subscription. The software is hosted and run on servers and data centers owned by the provider. The customers or users can access the software through an internet connection from anywhere in the world.
SaaS is just one aspect of cloud computing which which also includes services such as platform as a service (PaaS) and infrastructure as a service (IaaS). SaaS is one of the biggest reasons behind the growth of cloud computing. According to the industry experts, SaaS will gain even more prominence in the years to come as more organizations and users turn to the model. Customer Relationship Management (CRM) is one the biggest markets for SaaS growth, and it is expected to represent a 32% share of the total CRM market.