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Healthcare IT Survey

Survey: Cloud Tech Improving Patient Care for Healthcare Organizations

89% of healthcare IT professionals said their organizations are using cloud-based apps, resulting in happier patients, better treatment and more efficient hospital administration

SADA Systems recently performed a survey of over 300 healthcare IT professionals in North America on healthcare IT trends. The key takeaway is that healthcare organizations are consistently adopting cloud-based IT infrastructure and apps, and their use is having a measurable impact on patient care and patient satisfaction.

[Sign up] Free webinar: Cybersecurity in Healthcare: Keeping Data Safe in the Cloud presented by Microsoft and SADA Systems

According to the survey, 56 percent of respondents said cloud-based apps are improving patient satisfaction, while 55 percent said these tools were leading to better treatment. Another 54 percent believe cloud apps and tools used by their organizations are resulting in faster care, and 64 percent said they believe cloud technologies are helping their organizations improve productivity and efficiency for both staff and patients.

Healthcare IT professionals remain focused on data security and patient privacy, per the survey, but cloud concerns seem to be abating. Among respondents who said they plan to increase their organization’s use of cloud infrastructure in the next two years, 61 percent cited increased confidence in the security and reliability of cloud providers as the primary reason. And while 49 percent of respondents said their organizations had experienced a security breach or patient privacy leak, less than 10 percent attributed the issue to their cloud provider; employee error or lost device was the most common reason.

 

Click to view the full infographic

Healthcare IT Survey

Click to view the full healthcare IT infographic

 

IT management and innovation are other areas where cloud is having an impact on healthcare organizations. Thirty-five percent of healthcare IT pros said cloud apps and tools allow them to better support patients and staff, and 23 percent said cloud enables greater control over the organization’s use of hardware and software. Furthermore, 51 percent said the increased use of cloud apps and tools allow them to be more innovative. Seventeen percent said cloud tech allows them to deliver products and services faster.

Perhaps unsurprisingly, healthcare organizations are increasing their use of mobile devices. The survey results show laptops (adopted by 88 percent of organizations), tablets (80 percent) and smartphones (77 percent) are most common, but wearables (24 percent adoption) are gaining traction in healthcare organizations, too. Meanwhile, 40 percent of respondents said mobile devices have improved communications with patients and other healthcare professionals, and 38 percent said remote access to info was the chief benefit.

Other interesting findings from the 2016 Healthcare IT Survey include:

  • The top cloud infrastructure platforms for healthcare organizations are Microsoft (42 percent), Google (29 percent) and Amazon (27 percent)
  • Among healthcare organizations not using cloud today, 58 percent of respondents said they are likely to do so in the next two years
  • Ninety-five percent of current healthcare organization cloud infrastructure users are planning to increase their usage going forward, with 65 percent citing its ability to decrease the burden on internal IT resources; 61 percent of respondents believe cloud infrastructure is more cost-effective than traditional IT infrastructure
  • Forty-five percent of respondents said their organizations are using between six and 10 cloud apps. Email is the most popular cloud app, used by 68 percent of responding healthcare IT professionals, followed by apps for patient care (64 percent) and file sharing (55 percent)
  • IT is the department within healthcare organizations that uses cloud-based apps and tools most (85 percent). HR is the next most consistent user (57 percent), followed by Finance and Marketing at 50 percent and 44 percent, respectively
  • Fifty-five percent of healthcare organizations surveyed by SADA are using Microsoft technologies for mobile device management. IBM (27 percent) and MobileIron (5 percent) were the second and third most common technologies

“Cloud-based IT infrastructure and applications are apparently providing healthcare organizations the opportunity to operate more efficiently, innovate faster and better engage Millennials,” says Tony Safoian, president and CEO at SADA Systems. “This is consistent with what we’re hearing from customers and partners. Cloud apps and tools that connect administrators to suppliers, doctors to patients and hospitals to staff are increasingly important – not only because they improve productivity and enhance patient care and satisfaction, but because they distinguish modern organizations from legacy providers, which is attractive to the younger generation of healthcare users.”

Sign up for our free webinar: Cybersecurity in Healthcare: Keeping Data Safe in the Cloud, presented live September 28, 11am PT by Microsoft and SADA Systems.

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