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DELL Battery Recall Instructions

On Monday, August 14th Dell announced the recall of 4.1 million lithium-ion batteries manufactured by Sony and used in over 30 of its models. The recall was initiated after a small number of notebook batteries overheated, getting hot enough to potentially cause a fire or explode. Although the risk of such mishaps is small, Dell did the right thing for its customers by taking no chances and issued the recall.

Dell is not the only one using these batteries, and the U.S. Consumer Product Safety Commission has launched an investigation into the batteries. HP, Sony, and Lenovo/IBM also use these batteries. We will inform you of any recall placed on them as soon as information is available.

If you have a Dell laptop, you can go to the Dell website below and check if you have one of the recalled batteries. If so you can order a replacement.

https://www.dellbatteryprogram.com/

If you have one of the batteries and have any problem ordering a replacement, please contact the HelpDesk for assistance in resolving the issue.

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