Your CRM can be one of your organization’s most critical tools to monitor the vital signs of your business. While many vendors offer CRMs, Microsoft Dynamics CRM Online (CRMOL) enjoys the added credibility and familiarity of being a Microsoft product, closely associated with programs many business already use. Its simple integration with Outlook makes communication management a breeze. Email campaigns can be automated and Excel spreadsheets can be imported without losing formatting. You can learn what your customers really think using Microsoft Social Engagement, and share all your customer information with all of your people, through multiple channels. Dynamics CRM Online helps to improve the management and information access for your business, so you can focus on the most important part—your customers. In this post, we’ll share an overview of how your sales and marketing teams can gain insights from Dynamics CRMOL by monitoring opportunities, pipeline, and interactions while also automating campaigns to drive more leads.