Workplace by Facebook is a powerful tool for people to communicate and collaborate with each other. With Workplace integrations, you can transform the platform into a tool that increases productivity and helps employees get work done. Custom integrations, such as bots, use APIs to extend the functionality of Workplace.
With custom integrations for Workplace, it makes it possible to build forceful bots that can interact with people in groups and chats. You can build a bot that responds to questions with extra information, takes automatic action on content or posts content in groups based on external events. You can also build bots that can converse with people in Work Chat, providing real-time information, or handling requests with structured conversation elements like quick replies and persistent menus.
Bots in Groups and Chats
Bot pages are company-public, which allows any user of a Workplace community to see, tag, and message the bot. Actions and responses can however be filtered by the bot. For instance, a bot can only respond to Office Managers. Bots are a customization company-wide set of permissions. It is up to the organization to decide how much action a bot can take.
Within groups, bots have the capacity to execute many actions users can (including acting on behalf of the user, if needed). Bots can be built to post new content, comment on content with the new information, and like posts to indicate acknowledgement or approval. Bots can also @mention users to get their attention and can be @mentioned by users to prompt a specific workflow or ask a question. They can even subscribe to a group and @mention webhooks, which provide the ability to monitor content and interact with users in flexible ways.
Work Chat bots are best for direct interaction with an individual end-user. A bot can be built to send reminders or notifications for an upcoming meeting or event. Bots can also be incorporated into Work Chat to engage with a user in a conversation and execute follow-up actions based on the feedback received.
Making the Most of Bots
When deciding whether to build a bot for group or chat interactions, be sure to keep in mind where the bot will best serve its purpose.
- If you’re building a bot that a multitude of people will interact with at any given time, or a bot that pushes out content for a vast audience, then it would be best to build a bot that can post in groups, and respond to comments and @mentions in groups.
- If you need a bot that alerts users or requires a follow-up, then supporting conversations in Work Chat would be best for the bot.
Keep in mind, a bot can handle BOTH channels. For example, if a bot takes messages in Work Chat, it can also post to groups and handle the replies.
Bots advance the platform’s capabilities, allowing your company to weave current workflows with the tools and systems used everyday, all within Workplace.
Practice Director – G Suite / Cloud Search / Workplace