Creating Exceptional Customer Experiences with Microsoft Dynamics CRM Online [Video]


This blog is a recap of a webinar guided by Microsoft Director of Retail and Distribution Matthew Petersen and SADA Systems Business Development Manager Matthew Rice, “Enhance Customers’ Experience and Increase Sales with Microsoft Dynamics CRM Online.”

Dynamics CRM Online MarketingIf you want to deliver truly engaging customer experiences, you need a business software powerful enough to harmonize marketing and service efforts so that each moment of interaction can be seamless and consistent no matter when it occurs throughout the lifecycle or how the customer chooses to get to know your product or service.

Market Smarter

The role of marketing has become more important than ever. According to the Corporate Executive Board (CEB), customers are already 57% through the buying process before they even engage with the company. Marketers need to be able to deliver a consistent, compelling marketing experience across all channels and touchpoints, building relationships and interacting with customers in a personalized way.

Exceptional Service

In order to provide exceptional customer experiences, employees across an organization need to be able to interact with customers in a personalized way; to do this, they need a tool that allows them to access a 360 degree view of every customer without getting lost in the complexity of multi-channel communication.

Learn how Microsoft and its partners have chosen to address these vital aspects of customer relationship management with Microsoft Dynamics CRM Online:

Microsoft Dynamics CRM Online
provides a robust solution for strategizing and building marketing campaigns, communicating with customers, analyzing trends, and managing resources.

Watch the video for an in-depth overview of the following aspects of Microsoft Dynamics CRM Online:

  • Resource Management: Align teams around an integrated calendar and effectively allocate resources

  • Multi-Channel Campaigns: Set up automated campaigns with multiple digital touch points and personalized engagement

  • Social Care and Marketing: Analyze social sentiment across the web, post directly to social channels

  • Analytics: Understand trends, share results, and get a complete picture of campaign results and ROI

SADA Systems, a Microsoft National Solutions Provider with Gold Competencies,  understands the critical need for businesses to become dynamic, flexible and multi-channeled to best understand customers and foster lasting relationships. Click below to learn more about Dynamics CRM Online.


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