Microsoft recently announced some exciting new enhancements for its enterprise communications platform, Skype for Business, which enables meetings, video and voice from any location, on any
device, with the familiar Office 365 experience. Skype for Business is available as a standalone product or as component of Microsoft’s comprehensive Office 365 E5 Suite that includes advanced security features, analytics tools, chat-based workspace, advanced email and more.
Here’s a quick overview of five new updates aimed at increasing enterprise productivity and communication through a seamless, integrated user experience.
1) Cloud PBX Voicemail Transcription
Cloud PBX enables organizations to replace their traditional phone system by adding calling features to Office 365 with Skype for Business Online. Users can make and receive calls from any location. Using a smart platform powered by Azure, Microsoft’s new voicemail transcription feature automatically transcribes incoming voicemails and delivers the text version along with the audio file to a user’s inbox for easy accessibility. It’s currently available in seven different languages and its various end-user settings allow for a more customizable experience. Plus, new admin capabilities provide the flexibility for the feature to be turned on or off and the recognition language to be changed at an organizational level.
2) Auto Attendant and Call Queues
With these new advanced calling features incoming calls can be easily routed and answered using dial pad inputs and speech, automatically directed to a wait list, or to the next available line.
3) Online Call Analytics Dashboard Preview
This new dashboard on the Office 365 Skype for Business console, currently in preview mode, allows for simplified manageability by providing IT administrators with more insights for troubleshooting call issues. Insights provided include network issues, headset problems or real-time telemetry information to address problems immediately and improve the overall user experience.
4) Enhanced Security Features
Authentication features including multi-factor authentication for PowerShell, certificate based authentication and customer policies for client conferencing and mobility ensure a secure experience for users and their organizations.
5) RealConnect for Office 365
Polycom, a Microsoft and SADA partner, announced their video interoperability cloud service will be available this month. This new service allows for users to connect existing videoconferencing devices to Skype for Business Online with simplified provisioning for IT departments and a simplified overall end-user experience. With RealConnect, organizations are able to keep their existing video systems while still getting the most benefit from their Skype for Business experience.
These features will continue to enhance the overall communication experience, driving ease of use, compatibility and accessibility for more than 85 million active Office 365 users worldwide. As an awarding-winning Microsoft solutions provider and cloud consultancy, the SADA team of enterprise voice experts work with organizations to assess their current environment following Microsoft’s Skype for Business Operations Framework (SOF), along with providing ongoing training and managed services for an optimal enterprise voice experience.
Interested in learning more about how Skype for Business can empower your organization’s communication needs?
As SADA’s Director of Skype for Business, Chris Smith works with customers and partners
to help them understand and integrate video conferencing solutions and enterprise voice solutions.