Over the last fifteen years information technology has become one of the keystones of success in business.  Every company employs different levels of IT management.  Small companies can usually get by with one small network server, possibly a mail server.  Enterprise level companies can be very different.  Companies of this size may have IT departments in several locations throughout the country, each location being a room unto itself.  What the small and enterprise level companies have in common is the need to manage the IT infrastructure.  SADA Systems offers CITO as a solution fit for any business model anywhere.

What is CITO?
CITO is managed network infrastructure, and more.  As a CITO customer you get enterprise-level infrastructure management from a team of experts.  Support is a reactive term.  CITO is proactive and predictive.  We minimize downtime through real-time monitoring of your network environment.  Frequent on-site visits help to ensure that your network is 100% operational and stable.  CITO includes helpdesk support through SADA, in the event of technical difficulties with one or more computers on your network.  Our helpdesk is available immediately, but in the event an on-site visit is required we guarantee to have a technician in your office within one day.

As a small business owner you may not be able to afford to employ qualified personnel to maintain your network infrastructure.  CITO offers you the piece of mind of an enterprise-level team of network management experts.   While managing an enterprise-level business you may be required to hire network professionals to implement and maintain your network infrastructure.  The problem can be finding personnel qualified to provide you with the top-notch support and resources needed to meet the demands of your business.  CITO takes the worry out of finding the right team of network professionals.  Large businesses can supplement their own IT personnel with the help of CITO.

Summary of Benefits
The SADA’s Complete IT Outsourcing programs provide 100% maintenance and support of Information Technology infrastructure for a Fixed Fee.  We take accountability for the stability of your systems.  Now you can have regular, scheduled visits to your office for maintenance that will prevent future down-time.  We garner a natural environment to achieve an unprecedented win-win between client, and vendor.

All CITO customers leverage the benefits of our nSight Managed Infrastructure Services monitoring, notifications and reporting system. This system allows SADA unparalleled visibility into the on-going availability, behavior and performance of every aspect of your infrastructure. SADA receives instant notification via email, text message or and/or pager when the system detects failure, but more importantly, when a system shows signs prior to failure. Through our automated and on-demand reporting system, CITO clients can quantify all the metrics we collect to assess system(s) availability and performance.  With these tools, you can then make confident decisions based on hard data for budget spending forecasts or opportunity costs saved. 

Our Helpdesk is a cornerstone of our operations. We deploy some of the most advanced remote assistance and monitoring tools available anywhere, allowing us to troubleshoot and resolve over 90% of all issues remotely. Our case management system combined with our availability for remote assistance and our dispatch protocols are unmatched in the industry. We pride ourselves in the levels and quality of our service. This is reflected in every call, and on every issue.

With CITO, all upgrades and installations of new equipment and technologies are included, if they are purchased from SADA Systems, Inc.

SADA is at your side and at your disposal, serving as your full-service, multi-faceted IT department, ready to tackle any IT related issue, concern, or project.  We become, in affect, a critical extension of your organization, and an important aspect of your business success.

With CITO, we make your information and infrastructure challenges our passion.